Refund Policy

Summary

• Credits are taken when a render starts. A render that fails, times out or is blocked by a safety filter gives its credits back automatically.
• A video that clearly did not do what its template's page describes (the people in your photos were not kept, or the scene or moves the page promises are missing) is redone once or refunded in credits: write to us within 48 hours.
• We sell credit packs only. Each pack is a one-time payment that never renews, so you are never charged again.
• Within 7 days of a purchase, you can ask for a full refund if you have used no more than 20% of the credits it added.

Failed generations

If a video fails to generate, times out or is blocked by a safety filter, the credits it used are returned to your account automatically. You do not need to contact us.

The video came out wrong

AI video is not perfect, and we do not charge for a clip that clearly did not do what its template's page describes. The same rules apply to every template. Within 48 hours of the render, email support@dimedimebaby.cc with the link to the video if:

• the people from your photos were not kept (they are not recognisably the people in your photos), or
• the video clearly does not show what the template's page describes, for example its scene, its key moves or the people it says will appear.

We look at every report ourselves. If we agree, we either render the clip again at no charge or return the credits of that render to your balance; you choose. A clip that worked as described but is not as good as you hoped, or where the photos were blurry, taken from the side or had several people in them, is not covered; a clearer photo usually fixes it. One free re-render per original render.

Refund requests

Within 7 days of buying a credit pack, you can ask for a full refund if you have used no more than 20% of the credits that purchase added.

After 7 days, or once more of those credits have been used, we look at each request individually. We will help in particular when a technical problem on our side kept you from using what you paid for.

To ask for a refund, email support@dimedimebaby.cc from the address you sign in with and tell us which purchase it is about. We reply within 2 business days.

After a refund

The credits added by the refunded purchase are removed from your account. Images and videos you already made stay in your library.

How the money comes back

Refunds go back to the payment method you used. Payments are currently processed by PayPal, including card payments made through PayPal's checkout, so refunds are sent through PayPal. Your bank or PayPal usually shows the refund within 5–10 business days.

Disputes

If something looks wrong with a charge, please email us first. We can usually resolve it much faster than a bank dispute.

Contact

Questions about a payment or a refund: support@dimedimebaby.cc.